Office & Billing Team
Keri Bales
Director of Billing
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Keri is a Greeneville, TN native. She has been in the DME field for over 17 years. In her spare time, she trail rides and shows speed racking horses with her husband Nathan. She is an avid bowler, and enjoys fishing in bass tournaments and hunting with hubby.
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Baylee Baxter
Claims Specialist
Melissa Broyles
Billing Specialist
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Melissa is a Limestone, TN native and graduate of Columbia State with a degree in Business Administration and Medical Office Management. Outside of work, Melissa enjoys spending time with her 5 grandchildren, and she is planning to go on a Bigfoot expedition with her husband soon!
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Morgan Garrison
Claims Specialist
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Morgan is a Hohenwald, TN native and has worked several years in customer service. She recently joined Protech Medical as a Claims Specialist. Outside of work, Morgan enjoys being a mom of two girls.
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Theresa Gray
Customer Service & Claims
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Theresa has worked in customer service and retail sales for numerous years, seven of those with Protech Medical. She has substantial knowledge of durable medical equipment, specifically lift chairs, power wheelchairs and scooters, and she is gaining more knowledge of speech generating devices every day. In the office, you will find her answering calls, assisting customers and processing paperwork to expedite equipment to prior authorization. In her spare time, she enjoys cuddles with her cats at home and spending time with her husband visiting Walt Disney World.
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Equipment and Delivery Team
Chad Long
Inventory & Service Manager
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With his experience of over 13 years in the Durable Medical Equipment line of work, he is knowledgeable in all aspects of the products we provide!
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Leadership Team
David Baxter
CEO + Owner
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Sonny Sansom
VP Clinical Services
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sonny.sansom@ptmed.net
Jennifer Valentin
Director of Operations
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Jennifer was born and raised in Richmond, Virginia. She has been in the DME business since 1999. She would love to travel, typically to the Carribean Islands (cold is not my thing). She also enjoys attending music events and my spending time with her family. Jennifer has an amazing husband, 3 grown children and a grandson who has captured her heart and soul. AND you can't exclude proud dog-mom of her Pitbull, Cesar.
When asked about an interesting face about herself, she proudly said she was scared of heights but most recently went cliff diving, which she highly recommends. -
jennifer.valentin@ptmed.net
Ashley McLemore
Director of Human Resources and Compliance
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Seth Dixon
COO
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Dawn Tryee
Director of Intake and Resupply
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dawn.tyree@ptmed.net
Laurie Bachorek
Director of Rehab
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laurie@metrocare.com
Heather Olah
Human Resources Coordinator
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Heather was born and raised in Hattiesburg, MS (GO, Southern Miss!) She began her HR career last year at Wal-Mart and immediately knew I had found my niche! Prior to Human Resources, I worked as a Realtor with licenses in AL and TN! Outside of work, she enjoys playing guitar, singing, dancing, and spending time outdoors with my kids!
In college, Heather was semi-fluent in Spanish and volunteered with the children’s ministry and teaching English as a Second language at a local Hispanic church.
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heather.olah@baxtercos.com
Susan Norwood
CFO
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Carrie Stanley
Director of Marketing
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Carrie has was born and raised in Evansville, IN but has lived in Franklin, TN for last 9 years. She attend Indiana University where she completed her BS in Speech and Hearing Sciences, Psychology as well as her MBA in Speech-Language Pathology. Carrie loves exercising, traveling going to concerts, and spending time with her family. She also enjoys following baseball, in fact, each year she and her family make it a tradition to go to a new MLB ballpark to see a game!
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carrie.stanley@ptmed.net
Matt Parks
Director of Urology and Ostomy
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mparks@williamsmedicalsupply.com
Cindy Howard
Acquistion, Accreditation, and Security Officer
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cindy.howard@ampkentucky.com
John Cason
VP of Operations and Sales
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John is a seasoned professional with over 30 years in the Durable Medical Equipment (DME) industry. A proud native of Lexington, KY, John is graduate of the University of Kentucky business school, where he earned a degree in Management. His deep ties to his hometown and alma mater have made him an avid UK fan, a passion that comes naturally given his birthplace and educational background. Fun fact...John was honored as a Kentucky Colonel in 2006.
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Keri Bales
Director of Billing
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Keri.bales@ptmed.net
Sarah Maldonado
Clinical Director
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sarah.maldonado@ampkentucky.com
Catherine Davis
Marketing Coordinator
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catherine.davis@baxtercos.com