Office & Billing Team
Shannon Burt
Director of Billing
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Shannon is happily married to her husband, David, for 32 years. They have two children, Kelsey and Ryan. Shannon and Davis are now empty nesters as both boys are all grown up. They also have two beautiful daughters in law, Kelsey and Molly were married in June of 2021 and Ryan married Raini in June of 2023. They are eagerly awaiting grandchildren!
Shannon has worked in the DME industry for over 20 years. She started her career as a biller, worked up through leadership as a Team Lead, Supervisor, Manager and then Director. She has great experience in order review, documentation, denials and aging, cash posting, bank reconciliation, acquisitions and conversions and also a small background with contracting and credentialling. She joined Protech in October of 2024 and she is thrilled to be a part of this team.
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Baylee Baxter
Claims Specialist
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I am originally from Columbia, TN. I graduated from the University of Alabama with a bachelors degree in business and have been with Protech ever since graduating. I love spending time with family, friends, and my pets. I have a yellow lab and 2 cats that are my world.
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Cecelia Bracket
Billing Specialist
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Cecelia has been employed with the the billing office for about 10 months now, but she has been in the DME customer service industry for 18 years. she is from a small town in southern Kentucky, and moved to TN over 3 yrs ago.
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Kelley Hank
Billing Manager
Jayme Smith
Billing Specialist
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I am a mom of 2, boy and a girl, I have been in the medical field for many years started my first big girl job with David and Nikki in 2012. I have experience in all different areas of DME, HR, Billing, etc. I have 13 goats, 3 dogs, 1 rabbit and I am sure more are to come. I have an associate’s degree in Information Technology: Medical Office Management and I plan to eventually graduate school to hopefully teach a Health Science or Computer Science class.
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Melissa Broyles
Customer Service & Claims
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Melissa is a Limestone, TN native and graduate of Columbia State with a degree in Business Administration and Medical Office Management. Outside of work, Melissa enjoys spending time with her 5 grandchildren, and she is planning to go on a Bigfoot expedition with her husband soon!
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Amy Tate
Billing Specialist
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Crystal Hill
Lead Billing Specialist
Chelsie Crowell
Billing Specialist
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Leadership Team
David Baxter
CEO + Owner
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Sonny Sansom
VP Clinical Services
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sonny.sansom@ptmed.net
Austin Dunston
Director of Operations
Ashley McLemore
Director of Human Resources and Compliance
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Ashley has 12+ years of recruiting experience, 11+ years of management experience, 9+ years in Marketing and Social Media Management, and 7+ years of Human Resources experience. Her passion is people and she considers herself a champion for all employees in the workplace. She received her Bachelor's of Science in Integrated Studies, from Middle Tennessee State University, where she focused on Business Administration and Marketing. When she is not working, she is wearing her titles "Wife", "Mom", and "Youth Leader" proudly. She enjoys spending time with her family, serving at Church, and cheering on her children in the gym, on the field, or at dance recitals!
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Seth Dixon
COO
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Dawn Tryee
Director of Intake and Resupply
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dawn.tyree@ptmed.net
Laurie Bachorek
Director of Rehab
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laurie@metrocare.com
Heather Olah
Human Resources Coordinator
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Heather was born and raised in Hattiesburg, MS (GO, Southern Miss!) She began her HR career last year at Wal-Mart and immediately knew I had found my niche! Prior to Human Resources, I worked as a Realtor with licenses in AL and TN! Outside of work, she enjoys playing guitar, singing, dancing, and spending time outdoors with my kids!
In college, Heather was semi-fluent in Spanish and volunteered with the children’s ministry and teaching English as a Second language at a local Hispanic church.
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heather.olah@baxtercos.com
Eric Stokes
CFO
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As Chief Financial Officer, Eric Stokes is a results-driven servant leader with a strong commitment to strategic partnership and organizational success. With extensive experience across accounting, finance, human resources, marketing, IT, and operations, Eric has a proven record of delivering transformative results and fostering cross-functional collaboration.
Eric holds a bachelor's degree in Business Administration with an emphasis in Economics from Middle Tennessee State University (MTSU) and an MBA from Owen's College of Business. His educational foundation complements his expertise, enabling him to deliver value across diverse functions.
Outside of work, Eric enjoys being outdoors, going to the beach, and snowboarding with his family. He cherishes time spent with his wife, Erica, their son, Jackson, and their four-legged (and four-hooved!) extended family. The Stokes household includes two loyal German shepherds, a few majestic horses, and an adorable mini donkey who likely thinks he's the star of the show—and he's not entirely wrong. Keeping up with this lively crew ensures that life is never dull and always entertaining.
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Carrie Stanley
Director of Marketing
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Carrie has was born and raised in Evansville, IN but has lived in Franklin, TN for last 9 years. She attend Indiana University where she completed her BS in Speech and Hearing Sciences, Psychology as well as her MBA in Speech-Language Pathology. Carrie loves exercising, traveling going to concerts, and spending time with her family. She also enjoys following baseball, in fact, each year she and her family make it a tradition to go to a new MLB ballpark to see a game!
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carrie.stanley@ptmed.net
Matt Parks
Director of Urology and Ostomy
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mparks@williamsmedicalsupply.com
Cindy Howard
Acquistion, Accreditation, and Security Officer
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cindy.howard@ampkentucky.com
John Cason
VP of Operations and Sales
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John is a seasoned professional with over 30 years in the Durable Medical Equipment (DME) industry. A proud native of Lexington, KY, John is graduate of the University of Kentucky business school, where he earned a degree in Management. His deep ties to his hometown and alma mater have made him an avid UK fan, a passion that comes naturally given his birthplace and educational background. Fun fact...John was honored as a Kentucky Colonel in 2006.
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Sarah Maldonado
Area Manager - Illinois and Kentucky
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sarah.maldonado@ampkentucky.com
Catherine Davis
Marketing Coordinator
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catherine.davis@baxtercos.com