Customer Services

Pro-Tech Medical offers evaluation of the client for specialized products as well as the clients home and workplace for wheelchair accessibility and feasibility for wheelchair transport. We provide monitoring and cleaning of your equipment and loaner products while your product is being serviced. With pick-up and delivery to Middle Tennessee and 24 hour emergency service, Pro-Tech Medical ensures you will have the home medical products you need when and where you need them. Pro-Tech Medical provides product and technology training for therapists and physicians and follow-up with those physicians to ensure progress and compliance for the patient.   Pro-Tech Medical offers the time and labor involved for trial fittings and product sampling. We have trained and qualified staff to build, assemble and test sophisticated mobility equipment.  Patients using respiratory equipment will benefit from respiratory health education to seniors in assisted living centers and oxygen conserving devices for client's using portable oxygen. Patients, families and medical staff will benefit from in-store health clinics on topics such as blood pressure, respiratory, glucose, and more.

Let Pro-Tech Medical take away the burden of paperwork. We bill primary and secondary payer sources and will rework denied claims for you. We handle user compliance reports and provide the time and travel necessary to secure proper documentation for our patients. Planning a trip? Pro-Tech Medical will assist you in arranging travel.

We value the customer most of all and in special cases, we can provide equipment prior to being able to bill for them. And as a Certified Medicare provider, Pro-Tech Medical accepts Medicare’s maximum allowable charge with no additional out of pocket expense to you.